Note: The exception to this rule is Site Servers (see below - these have to be upgraded at the same time as the Application Server).Īs with the Application Server, this is just a matter of installing the latest version ‘over the top’ of the current version on the Secondary Server (normally used on your Print Servers). Should you request support for a problem where mismatched component versions is detected, this will be the first troubleshooting step. If you encounter unexpected behaviour or problems, please upgrade all components of PaperCut as soon as possible before troubleshooting further. However you will likely not be able to take advantage of all the component-specific new features until those components are upgraded (for example if there is a new feature with a release station or user client, then there is a high chance that the release station or user client would need to be upgraded to make the most of that new feature. We make sure that there is basic backward compatibility for secondary servers, user clients, devices, release stations, web print servers etc - this allows upgrades involving a large number of servers, or multiple sites, to be staggered, breaking up and localising downtime. However in most cases this isn’t critical. It’s highly recommended that any ‘other’ components (secondary servers, release stations, user clients, sandbox web servers) are also upgraded at the same time as the Application Server. Secondary Server, release station, web print server and user client upgrades Note: Sites running on Microsoft Cluster servers should consult the documentation in Upgrading PaperCut NG in a Microsoft Cluster Environment. Please follow the steps listed in the Installing PaperCut NG/MF section of the help center, for installation instructions for each operating system.′ You just need to install the latest version “over the top”. Note: Upgrading instructions are the same for Linux, macOS, Windows and Novell. If you are migrating from PaperCut NG to PaperCut MF, then please contact your PaperCut Authorised Reseller for support, since there will be licensing changes needed, and device-specific steps will need to be completed to get your devices working with PaperCut MF. Please note that customer self-service upgrades are only recommended for server and workstation components. PaperCut MF - If you have PaperCut MF then you can obtain the installation software from your PaperCut Authorised Reseller (find them listed on the ‘About’ tab in the PaperCut Administration Console, under the ‘Support’ section), or via the Check for Updates option found on the About tab of your PaperCut administration console.Business Continuity combines backup services with the ability to restore applications while the entire facility is down. Your network must be up 100% of the time. In fact, by improving cybersecurity processes, companies often find that the reduced burden leads to increased technical productivity and effectiveness across the board. They eliminate many of the in-house issues that cause cybersecurity breaches by focusing on developing processes that are feasible and controllable.ĭME will help you develop a security-oriented culture without sacrificing the productivity of employees. As the growing threat of cyber attacks continues to act as a stressor to company execs and employees alike, finding a solution has become an absolute necessity.Fortunately, DME’s Managed IT Services are capable of serving as this solution. ![]() This page has the latest upgrade installation files.īuilding a cybersecurity infrastructure that is both effective and sustainable is one of the major challenges that modern day businesses face. You can find additional frequently asked questions on PaperCut’s own website, here.īoth of these vulnerabilities have been fixed in PaperCut MF and PaperCut NG versions 20.1.7, 21.2.11 and 22.0.9 and later. If you suspect your server has been compromised, PaperCut recommends taking server backups, then wiping the Application Server, and rebuilding the Application Server and restoring the database from a ‘safe’ backup point prior to when you discovered any suspicious behavior. ![]() If help is needed in upgrading your PaperCut, please reach out to us. Your next steps should be to upgrade your PaperCut Application Servers as soon as possible to one of the fixed versions listedbelow. PaperCut has evidence to suggest that unpatched servers are being exploited in the wild. We here at DME were recently alerted to a vulnerability in the print management software PaperCut, specifically PaperCut MF and PaperCut NG.
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